Shipping policy
1. Shipping Costs
- Customers are responsible for all shipping fees.
- Shipping costs are automatically calculated at checkout based on your location and order weight/size.
- Shipping fees are non-refundable.
2. Processing Time
- Orders are processed within 1–3 business days.
- This does not include weekends or public holidays.
- You will receive a confirmation email once your order has shipped.
3. Delivery Time
Delivery time depends on the courier.
Once your order has been dispatched, we have no control over delivery delays.
Typical delivery times within Australia:
- Standard: 3–8 business days
- Express (if available): 1–3 business days
(Delivery times may vary depending on your location.)
4. Tracking
Tracking numbers will be provided once your order has shipped (if applicable).
- Please allow up to 24 hours for tracking to update.
5. Lost or Delayed Parcels
- Once your parcel has been handed to the courier, we are not responsible for lost, stolen, or delayed packages.
- Any issues must be raised directly with the courier (e.g., Australia Post).
- We do not offer refunds for parcels delayed or lost during transit.
6. Incorrect Address
- Please ensure your shipping address is correct before checking out.
- We are not responsible for parcels delivered to the wrong address entered by the customer.
7. International Shipping
- International shipping is available to select countries.
- Costs and delivery times vary.
8. Questions?
If you have any shipping questions, feel free to contact us at:
📩 resalecoomera@gmail.com